Terms & Conditions

Effective Date: 12.08.2025

These Terms & Conditions (“Terms”) govern your access to and use of the website www.phae.co.in (“Website”) and the purchase of products sold by Converge Sourcing (“Company”, “we”, “us”, or “our”). By using our Website or purchasing our products, you agree to these Terms in full.

If you do not agree, you should discontinue use of the Website immediately.

1. Company Details

Business Name: Converge Sourcing
Registered Office: Vijay Khand Road, 2 Gomti Nagar, Lucknow – 226010, Uttar Pradesh, India
Email: support@phae.co.in
Phone: +91 9205762444

2. Use of the Website

You must be at least 18 years old or accessing the Website under the supervision of a parent or legal guardian.
You agree to use the Website only for lawful purposes and in accordance with these Terms.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

3. Product Information & Availability

All product descriptions, images, and specifications are for informational purposes only. While we strive for accuracy, we do not guarantee that product descriptions or other content are error-free, complete, or current.
All products are subject to availability and we reserve the right to limit quantities or discontinue products at any time without notice.

4. Pricing & Payment

Prices are listed in INR and are subject to change without notice.
Payments must be made through our approved payment gateways.
The Company is not responsible for any additional bank charges, currency conversion fees, or payment processing delays.

5. Orders & Acceptance

An order is only confirmed once we send you a dispatch confirmation email.
We reserve the right to cancel any order before delivery without liability, in which case any payment received will be refunded.

6. Shipping & Delivery

Delivery timelines are estimates only. We are not liable for any delay caused by courier partners, natural events, or circumstances beyond our control.
Risk of loss and title for products pass to you upon delivery.

7. Returns, Exchanges & Refunds

Our Returns & Exchange Policy governs any such requests.
We are not liable for issues arising from misuse, incorrect washing, wear and tear, or customer negligence.

8. Intellectual Property

All content on the Website — including images, text, logos, and designs — is the property of Converge Sourcing or its licensors.
You may not copy, reproduce, modify, or distribute our content without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law:

The Company, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:
- Use or inability to use the Website
- Delays in delivery
- Product defects not caused by us
- Unauthorized use of your account
All products are sold on an “as is” basis without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or durability.

10. Indemnification

You agree to indemnify and hold harmless Converge Sourcing, its employees, and affiliates from any claims, damages, or expenses (including legal fees) arising from your use of the Website or breach of these Terms.

11. Force Majeure

We are not responsible for failure to perform our obligations due to events beyond our reasonable control, including but not limited to strikes, natural disasters, transport delays, governmental actions, or internet outages.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh.

13. Changes to Terms

We reserve the right to update these Terms at any time without notice. The latest version will be posted on the Website and will supersede all previous versions.

By using this Website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.