Privacy Policy

Effective & Last Updated Date : 8.08.2025

Welcome to www.phae.co.in (“Website”), the official online platform of Converge Sourcing, a company registered in India, having its registered office at:

Vijay Khand Road, 2 Gomti Nagar, Lucknow – 226010, Uttar Pradesh, India
Email: support@phae.co.in
Phone: +91 9205762444

Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website or interact with us.

By using our services, you consent to the collection and use of your data in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you visit, register, or make a purchase, we may collect:

Full name
Contact number
Email address
Shipping and billing address
Payment information (handled securely by third-party payment gateways)
Account login details (username and encrypted password)
Communication and correspondence records

B. Non-Personal Information

IP address
Browser type and version
Device identifiers
Geolocation data
Referring URLs
Website usage statistics and analytics

2. How We Use Your Information

Your information is used to:

Process and fulfill orders, returns, and exchanges
Provide customer support and respond to queries
Send transactional and promotional emails/SMS (with your consent)
Improve website functionality, content, and user experience
Detect, investigate, and prevent fraudulent or unauthorized activities
Comply with legal obligations under Indian law

3. Sharing & Disclosure of Information

We respect your privacy and do not sell your personal information to third parties. We may share your information with:

A. Service Providers

Payment processors (e.g., Razorpay, PayU)
Logistics partners (e.g., Delhivery, Bluedart)
Email/SMS marketing platforms
Cloud hosting & analytics service providers (e.g., Google Analytics)

These parties are bound by strict confidentiality agreements and use your data solely to perform their services.

B. Legal & Compliance

We may disclose information:

If required under law, government request, or legal proceedings
To enforce our Terms & Conditions
To protect our customers, brand, or public safety

4. Data Retention

We retain your personal data:

As long as your account is active or as needed to fulfill services
To comply with legal obligations, resolve disputes, and enforce agreements

You may request deletion of your account by contacting support@phae.co.in.

5. Your Rights & Choices

You have the right to:

Access your personal information
Request correction or deletion
Withdraw consent for marketing communications
Object to certain types of data use
File a complaint with the appropriate data protection authority

To exercise any of these rights, email us at support@phae.co.in.

6. Data Security

We use robust administrative, physical, and technical safeguards to protect your data:

SSL encryption on data transmission
Secure payment gateways
Regular audits and malware scanning
Restricted access to personal data by authorized personnel only

Despite our best efforts, no digital platform is 100% secure. Use our services at your own discretion.

7. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

Recognize returning users
Store preferences
Track website activity for analytics and personalization

You may control cookie settings via your browser. Disabling cookies may affect some site features.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., Instagram, payment portals). We are not responsible for the privacy practices or content of these sites. Please review their privacy policies separately.

9. Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from minors. If we discover such data, we will delete it immediately.

10. International Users

While our operations are primarily based in India, by using our site, international users acknowledge that their data will be transferred to and processed in India, which may have different data protection laws than their country of residence.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. We encourage you to review this page periodically.

Changes take effect immediately upon posting.
Significant updates will be notified via email or website pop-up.

12. Grievance Officer (as per IT Act 2000, Rule 5(9))

Name: Supriya Munshi
Email: support@phae.co.in
Address: Vijay Khand Road, 2 Gomti Nagar, Lucknow – 226010, Uttar Pradesh, India
Phone: +91 9205762444

If you have any questions, feedback, or concerns regarding this Privacy Policy or our data practices, please contact: Converge Sourcing, support@phae.co.in, +919205762444, Vijay Khand Road, 2 Gomti Nagar, Lucknow – 226010, Uttar Pradesh, India