Policy Details – Phae Clothing (www.phae.co.in)

Welcome to Phae! We’re committed to providing you with quality fashion and a seamless shopping experience. Please read our policies below to understand how we operate and protect your interests.

1.🚚 Shipping Policy

Delivery Time:

  • Orders are processed within 7-10 business days.
  • Delivery within India typically takes 10-15 business days.
  • Delivery timelines may vary for remote areas or during holidays.

Shipping Charges:

  • Free shipping on all prepaid orders above ₹5000.
  • A standard shipping fee of ₹150 applies to orders below ₹5000.

Order Tracking:

  • Once dispatched, a tracking link will be sent via email/SMS.
  • You can also track your order in the “My Orders” section.
2.🔃 Return & Exchange Policy

Return Eligibility:

  • Returns accepted within 7 days of delivery only if product is damaged and an unboxing video is provided.
  • Items must be unused, unwashed, and in original condition with tags.

Non-returnable Items:

  • Sale/discounted items.
  • accessories

Refunds:

  • Refunds will be processed to your original payment method within 7–10 business days after quality check.
3.🔐 Privacy Policy

Your Data is Safe With Us:

  • We collect personal information such as name, email, contact, and address to process orders efficiently.
  • Payment information is securely handled by third-party payment gateways and is not stored on our servers.

Data Usage:

  • Your data will only be used to provide services, support, or promotional communication (if opted-in).
  • We do not sell or share your data with any third party for advertising purposes.

Cookies:

  • Our site uses cookies to enhance user experience and track analytics.

For more information, please refer to our full Privacy Policy.

4.📃 Terms of Service

By using our website, you agree to the following terms:

  • All products and prices are subject to change without prior notice.
  • We reserve the right to cancel any order due to unforeseen circumstances.
  • All designs and content are the intellectual property of Phae and may not be reused without permission.
  • You agree not to misuse the website for fraudulent activities.
5.📩 Contact Us

If you have any questions about our policies, please contact:

Email: support@phae.co.in
Phone: +91-XXXXXXXXXX
Instagram: phae.co.in

Privacy Policy